Return And Refund Policy

Return and Refund Policy for Santiago Clothing

Thank you for choosing Santiago Clothing for your T-shirt purchases! We are committed to your satisfaction, and our Return and Refund Policy ensures a seamless process for handling returns and refunds.

30-Day Return Window

We offer a 30-day return period, allowing you to request a return within 30 days of receiving your order.

To qualify for a return:

  • The T-shirt must be in new, unused, and undamaged condition.
  • All original tags and packaging must be intact.

How to Initiate a Return

  1. Contact Us: Email us at support@santiagoclothing.com with your order details and the reason for the return.
  2. Return Authorization: Our team will review your request and provide a Return Authorization Number (RAN) along with detailed instructions for shipping the item back.
  3. Ship the Item: Securely package the T-shirt and send it to the address provided in the return instructions.

Note: Returns without prior approval or a valid RAN will not be accepted.

Return Shipping Costs

  • For Defective Products: Santiago Clothing covers the cost of return shipping and provides a prepaid return label.
  • For Customer Remorse: Customers are responsible for the return shipping costs for non-defective items.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, notify us immediately at support@santiagoclothing.com.

  • Include clear photos of the product and packaging.
  • We will arrange a replacement, exchange, or refund based on your preference.

Exchanges

We process exchanges for:

  • Items that arrive damaged, defective, or incorrect.
  • Size exchanges (subject to availability).

To request an exchange, contact us at support@santiagoclothing.com.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: Processed to your original payment method within 5-7 business days.
  • Rejected Refunds: If the item does not meet return criteria (e.g., used, damaged, or missing tags), we will notify you, and the item will be shipped back at your expense.

Non-Refundable Items

  • Items purchased during clearance sales or marked as “Final Sale.”
  • Products damaged due to customer negligence or misuse.

Restocking Fee

We do not charge any restocking fees for returns.

CONTACT INFORMATION:

Trade name: Santiago Clothing

Phone number: +31 97010580425

Email: support@santiagoclothing.com

Physical address: Koningsplein 4, 1017 BB Amsterdam, Netherlands